Shipping Policy

Heavy Metal Mushroom Farms

At Heavy Metal Mushroom Farms, we work to make shipping clear, reliable, and easy to understand. Because products may be fulfilled by Heavy Metal Mushroom Farms or by participating independent sellers, processing times, shipping locations, packaging, and tracking may vary depending on the items in your order.

Please review this policy before completing your purchase.

Processing Times

Most orders are processed within 3–5 business days.

Processing time begins after your order has been successfully placed and payment has been confirmed.

Processing times may vary based on:

• Product type

• Order size

• Seller

• Inventory availability

• Specialty or made-to-order items

• Holidays

• High order volume

• Unexpected production or fulfillment delays

Processing time is separate from carrier transit time.

Shipping Time

Once your order has been processed and transferred to the shipping carrier, delivery time depends on:

• Your destination

• The selected shipping service

• Carrier operations

• Weather

• Holidays

• Service interruptions

• Other circumstances outside our control

Estimated delivery dates provided during checkout or by the carrier are estimates and are not guaranteed by Heavy Metal Mushroom Farms.

Shipping Rates

Shipping costs may be calculated based on:

• Package weight

• Package dimensions

• Destination

• Carrier

• Shipping method

• Product type

• Number of items ordered

Some products may use flat-rate shipping while others may use carrier-calculated shipping.

The shipping charge shown during checkout will generally apply to the products included in that shipment.

Multiple Sellers & Separate Shipments

Heavy Metal Mushroom Farms may feature products from participating independent sellers.

If your order contains products from more than one seller:

• Products may ship from different locations

• Items may arrive on different days

• Separate packages may be used

• Multiple tracking numbers may be issued

• Processing times may differ between sellers

Receiving one package does not necessarily mean the entire order has been delivered.

Tracking Information

When tracking is available, customers will generally receive tracking information after the applicable seller creates the shipping label or transfers the order to the carrier.

Please allow time for carrier systems to update after tracking is issued.

A tracking number may initially show little or no movement until the carrier scans the package into its network.

Shipping Addresses

Customers are responsible for entering a complete and accurate shipping address during checkout.

Before submitting your order, please verify:

• Name

• Street address

• Apartment or unit number

• City

• State

• ZIP code

• Other required delivery information

If you notice an address mistake, contact us immediately.

Once an order has been processed or shipped, we may not be able to:

• Change the address

• Redirect the package

• Recover the shipment

• Stop delivery

Additional shipping charges caused by an incorrect or incomplete address may be the customer's responsibility.

Undeliverable & Returned Packages

A package may be returned to the seller because of:

• Incorrect address

• Incomplete address

• Failed delivery attempts

• Customer refusal

• Unclaimed package

• Carrier restrictions

• Other delivery problems

If an order is returned and can safely and legally be reshipped, the customer may be responsible for additional shipping costs.

Biological, sterile, perishable, or sensitive products that are returned through the carrier network may not be eligible for reshipment.

Refund eligibility for returned packages is governed by our Refund & Return Policy.

Carrier Delays

Once a package has been transferred to the shipping carrier, delivery timing is controlled by the carrier.

Heavy Metal Mushroom Farms cannot guarantee delivery dates or carrier performance.

Delays may occur because of:

• Weather

• Holidays

• High shipping volume

• Carrier staffing

• Transportation interruptions

• Natural disasters

• Incorrect routing

• Service disruptions

• Other circumstances outside our control

If tracking shows a delay, we recommend allowing the carrier reasonable time to complete delivery.

Lost Packages

If tracking appears stalled or a package may be lost, contact us with your order number and tracking information.

We will help review the shipment and determine whether a carrier inquiry or claim may be appropriate.

A package being delayed does not automatically mean it has been lost.

Replacement, credit, or refund decisions will be handled according to the circumstances of the shipment and our Refund & Return Policy.

Packages Marked Delivered

If tracking shows Delivered but you cannot locate the package:

1. Check around the delivery location.

2. Check with other household members.

3. Check with neighbors when appropriate.

4. Check mailrooms, parcel lockers, front desks, or other designated delivery areas.

5. Contact the shipping carrier.

6. Contact us if the package still cannot be located.

Heavy Metal Mushroom Farms cannot guarantee recovery or reimbursement for packages that the carrier confirms were delivered to the address supplied by the customer.

Damaged Packages

If your order arrives damaged, contact us within 3 calendar days of delivery.

Please provide:

• Your order number

• Photos of the shipping package

• Photos of the damaged product

• A description of the issue

• Any other information reasonably needed to review the claim

Do not discard the packaging until the issue has been reviewed, as the carrier or seller may require photographs or additional documentation.

Approved claims may qualify for a replacement, store credit, partial refund, or full refund as described in our Refund & Return Policy.

Missing or Incorrect Items

If an item is missing from your shipment or you receive the wrong product, contact us within 3 calendar days of delivery.

Include your order number and a description of what was received.

Remember that orders containing products from multiple sellers may arrive in separate packages.

Shipping Restrictions

Some products may not be available for shipment to every destination.

Heavy Metal Mushroom Farms and participating sellers reserve the right to restrict, cancel, or refuse shipment when fulfillment may conflict with:

• Federal law

• State law

• Local regulations

• Carrier restrictions

• Payment processor requirements

• Product-specific restrictions

• Marketplace policies

• Other applicable requirements

Customers are responsible for understanding whether a product may legally be purchased, possessed, received, or used in their location.

Submitting an order does not guarantee that the order can be fulfilled.

If we determine that an order cannot legally or practically be shipped, the affected order or product may be canceled and refunded as appropriate.

Domestic Shipping

Unless otherwise clearly stated on the product page or during checkout, products are intended for shipment within the United States.

Available destinations may vary by product and seller.

International Shipping

International shipping is not currently guaranteed.

If international shipping becomes available for a specific product, the available destination and shipping option will be clearly displayed during checkout.

Customers are responsible for any customs requirements, import restrictions, taxes, duties, or other requirements applicable to their destination.

Discreet Packaging

When appropriate, orders may be shipped using plain or discreet outer packaging.

Packaging may vary depending on:

• Seller

• Product

• Carrier

• Package size

• Shipping requirements

We do not guarantee completely unbranded packaging unless specifically stated on the product page.

Order Changes & Cancellations

If you need to change or cancel an order, contact us as soon as possible.

Orders may generally be canceled only before fulfillment begins.

Once an order has been:

• Processed

• Prepared

• Packed

• Transferred for fulfillment

• Shipped

• Transferred to the carrier

it may no longer qualify for cancellation or modification.

Customer Responsibility

By placing an order, the customer agrees to:

• Provide accurate shipping information

• Review product restrictions before purchasing

• Monitor tracking information

• Retrieve delivered packages promptly

• Store and handle products appropriately after delivery

• Contact us promptly if an order problem occurs

Questions About Shipping

If you have a question about your shipment, please contact Heavy Metal Mushroom Farms through our Contact page.

For the fastest assistance, include:

• Your order number

• Name used during checkout

• Email used during checkout

• Tracking number, if available

• A brief description of the issue

Heavy Metal Mushroom Farms
Community First. Quality Always.