Question 1

Standard processing takes 2-3 business days. Heavy metal bulk orders and specialty kits may require up to 5 business days for secure packaging. Transit times depend on your location and selected carrier.

Accepted Answer

Standard processing takes 2-3 business days. Heavy metal bulk orders and specialty kits may require up to 5 business days for secure packaging. Transit times depend on your location and selected carrier.

Question 2

We maintain a strict 14-day return window for unopened, non-perishable goods. Due to the biological nature of our spawn and cultures, those items are final sale. Read the full policy for exceptions.

Accepted Answer

We maintain a strict 14-day return window for unopened, non-perishable goods. Due to the biological nature of our spawn and cultures, those items are final sale. Read the full policy for exceptions.

Question 3

Need assistance with a missing shipment or a damaged delivery? Our support crew operates Monday to Friday. Include your order number for the fastest response.

Accepted Answer

Need assistance with a missing shipment or a damaged delivery? Our support crew operates Monday to Friday. Include your order number for the fastest response.

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